Refund Policy

Digital keys

All products are digital keys. Because keys are delivered instantly and cannot be "returned", refunds are only available where the Stafiel payment gateway makes refunds available for the order, and are handled case by case.

When refunds may be available

• You were overpaid (sent more than the order total) — the excess amount can be reviewed for a refund.
• The order failed to deliver keys even though the payment was recorded and confirmed.
• The payment was held by the gateway's risk controls and never settled.

When refunds are not available

• The key was delivered and has been redeemed or activated.
• The payment window expired without a recorded payment.
• Payments sent late (after expiry) — these are not automatically credited or refunded by the store.

How to request

Open your order page from the order lookup page and contact support with the order number and your checkout email.